Quality assurance (QA) plays a critical role in ensuring the efficiency and reliability of 911 centers. However, these centers often face unique challenges when it comes to implementing effective QA practices. This article aims to address common QA challenges in…
911 centers play a critical role in emergency response. It is essential that these centers maintain a high level of quality in their operations to ensure that emergency services are provided efficiently and effectively. Implementing a Quality Assurance (QA) strategy…
Quality Assurance (QA) has never been easy, you have to follow a process to be successful. How? Here’s a quick explanation of what Quality Assurance is in the 911 Center and the 5 ways to improve your PSAP QA…
HigherGround is the next generation PSAP 911 Recording Solutions. It has already proven its capability as one of the industry leaders in PSAP 911 recording solutions and successful deployments in a lot of PSAP operations. Capture911 of HigherGround Technology Solutions…
911 Review has never been an easy task so it should be taken seriously. Not all in-house personnel can do effective Quality Assurance (QA) as they also have different jobs and, in that case, the focus is not on QA…
