Implementation Services
Project
Management
Our dedicated Project Managers prioritize great communication, documentation, and planning with our customers. They will communicate the tasks needed to complete the project, identify the personnel and resources needed, and document the timeline for project completion. Our project management team’s goal is to ensure the proper implementation of your recording solution.
Training
Any recording system is only as effective as the people who use it. Replay Systems offers remote and onsite training to make the latest technology come to life for your organization. Our personalized approach focuses on your unique needs to ensure that you maximize the full benefit of your new call recording solution.
In addition, we offer Webex training tailor-made for your Center. This is ideal for new employees who come onboard or for current employees who need a refresher. The training seminar is tailored to answer your employees’ specific questions and provide for their specific needs. Moreover, the training is done via WebEx, so scheduling is not an issue as employees can tune in via the Internet. WebEx training can also be helpful when introducing new and/or updated software applications in the future.
Remote and On-site Installation
Even the best designed systems can be challenging when it’s time to go live. Replay can support you and your installation at every step. We can be there, onsite or remote, to help you through. A dedicated Implementation Engineer will handle your installation or upgrade project as well as configuration and system testing, all in accordance with the scope and timeline of the project so your software can best address your key business objectives.