Blog
Benefits of Cloud Based Recording for 911 Call Centers
| February 8, 2022
The benefits of cloud-based recording for 911 call centers are considerable. There is no doubt that the introduction of voice…
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
| January 31, 2022
Best practices in 911 quality assurance include reviewing prior performance, keeping operators informed of how they are being monitored, including…
The right way to set up your QA evaluation forms for your 911 Call Center
| January 17, 2021
The QA evaluation forms will be used to track the number of 911 telephone-based calls between the citizens and 911…