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What is Quality Assurance and 5 Ways to Improve Your PSAP QA Process?
Quality Assurance (QA) has never been easy, you have to follow a process to be successful. How? Here’s a…
The Next Generation PSAP 911 Recording Solution
HigherGround is the next generation PSAP 911 Recording Solutions. It has already proven its capability as one of the industry…
Case Study: Hardee County Sheriff’s Office and ReplayQA
Hardee County Sheriff’s Office provides 9-1-1 services for several communities in the central Florida region with an approximate population of…
911 Review: 5 Reasons Why You Should Get an Outsource Quality Assurance
911 Review has never been an easy task so it should be taken seriously. Not all in-house personnel can do…
911 Recording Solutions of NICE Inform
The Most Advanced 911 Recording Solution: NICE Inform Multimedia Recorder Nice Inform Multimedia Recorder has been known as a scalable…
What is the Purpose of Quality Assurance at your 911 Center?
Let us explain to you “What is the Purpose of Quality Assurance at your 911 Center?” Serving the community is…
Benefits of Cloud Based Recording for 911 Call Centers
The benefits of cloud-based recording for 911 call centers are considerable. There is no doubt that the introduction of voice…
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Best practices in 911 quality assurance include reviewing prior performance, keeping operators informed of how they are being monitored, including…
The right way to set up your QA evaluation forms for your 911 Call Center
The QA evaluation forms will be used to track the number of 911 telephone-based calls between the citizens and 911…