Blog
911 Review: 5 Reasons Why You Should Get an Outsource Quality Assurance
Leeann May | August 5, 2022
911 Review has never been an easy task so it should be taken seriously. Not all in-house personnel can do…
911 Recording Solutions of NICE Inform
Leeann May | July 21, 2022
The Most Advanced 911 Recording Solution: NICE Inform Multimedia Recorder Nice Inform Multimedia Recorder has been known as a scalable…
What is the Purpose of Quality Assurance at your 911 Center?
Leeann May | July 7, 2022
Let us explain to you “What is the Purpose of Quality Assurance at your 911 Center?” Serving the community is…
Benefits of Cloud Based Recording for 911 Call Centers
Leeann May | February 8, 2022
The benefits of cloud-based recording for 911 call centers are considerable. There is no doubt that the introduction of voice…
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
ThriveAdmin | January 31, 2022
Best practices in 911 quality assurance include reviewing prior performance, keeping operators informed of how they are being monitored, including…
The right way to set up your QA evaluation forms for your 911 Call Center
Leeann May | January 17, 2021
The QA evaluation forms will be used to track the number of 911 telephone-based calls between the citizens and 911…