Our quality assurance program gives you the tools you need to reduce risk and improve the effectiveness of your telecommunicators’ emergency communications — by proactively identifying and mitigating knowledge gaps and compliance issues. It Will also give you insight into how your processes are performing in real-world incidents.
Time to perform QA evaluations Knowledge to exploit your CAD Data Personnel to perform QA evaluations
Having your very own
911 QA department
200+ Coaching Modules
With over 200 meticulously curated coaching modules, our library addresses diverse skill sets and scenarios ensuring targeted development and growth. From call handling to crisis management, these engaging modules empower your team for excellence in any situation.
50+ Independent QA Evaluators
We conduct monthly reviews with your QA manager to identify emerging trends, share valuable insights, and
provide expert guidance for employee Quality improvement.
35+ Comprehensive Reports
Integrating these diverse datasets provides insights on call handling, response times, and operational effectiveness. These unified reports unveil performance trends and enable you to pinpoint areas for improvement with precision.
Unlock the Benefits of Our illuminate 911 QA Program
Our Quality Assurance Program offers a multitude of benefits for both management and 911 call-takers and dispatchers.
Benefits for management
Ensures Adherence to Standards, Procedures & Policies
Identifies Areas to Change Or Improve
Improves Staff Retention & Morale, plus establishes Consistent Employee Evaluation & Feedback
Ensure your evaluation and feedback remain a priority
They receive feedback on ways they can improve performance
Stress levels drop through consistent & transparent communication
QA helps management understand their daily challenges & implement solutions
Independent evaluators eliminate reviewer bias which can cause tension
Call-Takers and Dispatchers
Experience the Difference with illuminate 911
Don't let the opportunity for a comprehensive QA solution pass you by. Request a demo today and discover how Replay Systems can transform your 911 center's operations.
Together, we can ensure that every call receives the exceptional response it deserves.
Get time back in your day while saving your agency thousands of dollars
It's as simple as 1, 2, 3
Send us your contact information
We contact you to schedule a Discovery meeting
We illuminate you with our proposal