Voice Recording and Quality Assurance

Our Purpose

Replay Systems inspires public safety agencies to improve the ways they perform QA/QI through innovative technology and services. Replay supports those agencies in their time of need when they are looking for crucial information and data that will serve their peers and communities.

911 Recording

Contact Center Recording

911 Quality Assurance

Recording As a Service

Why Choose Replay?

25+ Years of Excellence: Empowering 911 centers with multimedia voice recording solutions. As a trusted family-owned company, Replay Systems is dedicated to enhancing quality assurance management and software.

Take Action Now: Partner with us to Serve and Protect with more knowledge and advanced technology.

Logging Recorders

for Emergency Communication Centers

Prepare for the Future: Powerful Call Logging Solutions for Next Generation 911. At Replay, we prioritize the critical nature of emergency communication centers.

Discover our recording systems today!

Elevating Quality Assurance Programs with illuminate 911 QA

Transform your 911 center’s performance with Illuminate 911’s outsourced QA evaluation service. Backed by 50+ certified independent QA evaluators, we deliver monthly reviews, ensuring tailored feedback for unparalleled improvement. Witness reduced stress, enhanced call-taker performance, and streamlined dispatch operations. Trust Illuminate 911 to handle your center’s QA evaluations, empowering your team for excellence in every emergency.

911 QA Evaluations Performed
60000
Replay Works
For All Industries
POLICE
Replay Works
For All Industries
FIRE
Replay Works For
All Industries
EMS
Replay Works For
All Industries
MILITARY
Replay Works
For All Industries
UTILITIES
Replay Works
For All Industries
TRANSPORTATION
Replay Works
For All Industries
HEALTHCARE
Previous slide
Next slide
Replay Works
For All Industries
POLICE
Replay Works
For All Industries
FIRE
Replay Works For
All Industries
EMS
Replay Works For
All Industries
MILITARY
Replay Works
For All Industries
UTILITIES
Replay Works
For All Industries
TRANSPORTATION
Replay Works
For All Industries
HEALTHCARE
Previous slide
Next slide

What Our Clients Are Saying

GET A FREE RECORDING SYSTEM

When you choose Illuminate 911’s independent QA services with a minimum of 1,200 annual evaluations.

This offer includes a redundant recording system for call-taking positions, complete with QA tools, detailed reporting, analytics, and real-time insights. The system is fully NG911 and i3-ready for seamless performance.