The 911 call center is a critical part of public safety. It’s the first point of contact for emergency services when someone calls 911, so it’s essential that you have an efficient and effective system in place. An automated recording…
Quality Assurance (QA) has never been easy, you have to follow a process to be successful. How? Here’s a quick explanation of what Quality Assurance is in the 911 Center and the 5 ways to improve your PSAP QA…
HigherGround is the next generation PSAP 911 Recording Solutions. It has already proven its capability as one of the industry leaders in PSAP 911 recording solutions and successful deployments in a lot of PSAP operations. Capture911 of HigherGround Technology Solutions…
Hardee County Sheriff’s Office provides 9-1-1 services for several communities in the central Florida region with an approximate population of 28,000. The staff responds to an average of 115 daily phone calls, and dispatches approximately 30,900 calls per year for…
911 Review has never been an easy task so it should be taken seriously. Not all in-house personnel can do effective Quality Assurance (QA) as they also have different jobs and, in that case, the focus is not on QA…
