Voice Recording and Quality Assurance
One of a kind QA/QI tool designed for Public Safety
It is a tool, a software, a vision, a method, it is the experience of 26+ years in the market transformed into technology applied to QA/QI.
Experience hassle-free QA evaluations and precision driven QI results.
Let us take care of your evaluations while you focus on critical tasks at your PSAP. No more evaluation management, just seamless and stress-free solutions for your peace of mind.
What if
you don't
have enough
Time to perform QA evaluations Knowledge to exploit your CAD Data Personnel to perform QA evaluations
200+
Coaching Modules and QA forms based on your Standard Operating Procedures (SOP).
50+
Independent 911 QA evaluators that perform regular assessments based on your goals and provide regular reports and recaps.
35+
Comprehensive Reports combining your CAD, phone, and QA data for a full understanding of your centers performance and areas for improvement.
Tangible QA/QI Benefits
Experience tangible Quality Assurance and Improvement benefits through advanced data and technology. Unlock valuable insights, streamline workflows, and drive efficiency. Make data-driven decisions, enhance performance, and achieve excellence.
Benefits For Management
Ensures adherence to standards, procedures & policies
Improves staff retention & morale, plus establishes consistent employee evaluation & feedback
Identifies areas to change or improve
Ensure your evaluation and feedback remain a priority
They receive feedback on ways they can improve performance
QA helps management understand their daily challenges & implement solutions
Stress levels drop through consistent & transparent communication
Independent evaluators eliminate reviewer bias which can cause tension
Benefits For
Call-Takers and Dispatchers
Get time back in your day while saving your agency thousands of dollars
It's as simple as 1, 2, 3
1
Send us your contact information
2
We contact you to schedule a Discovery meeting
3
We illuminate you with our proposal
