Category General

In 2015, after nearly half a century of evolution, the 911 Association (NENA: the National Emergency Number Association) introduced a groundbreaking standard for Quality Assurance and Quality Improvement. This long-awaited unified standard now serves as the bedrock of excellence for…

The QA evaluation forms will be used to track the number of 911 telephone-based calls between the citizens and 911 call centers. The form should be completed by each caller within 7 calendar days of their last contact. It is…