Illuminate 911 Quality Assurance
Our full-service
QA solution
We will help build your QA program from the ground up based on your 911 center’s specific needs and goals
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We assess any existing QA efforts and employee feedback procedures
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We work with you to outline goals and design your new QA program
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We set up custom QA forms, reports, e-coaching, and dashboards
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We create policies, training procedures & documentation
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Our independent evaluators perform regular assessments, based on your goals
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We conduct a monthly review with your QA Manager to spot trends and provide feedback for employee quality improvement
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Integrates with Priority Dispatch Aqua System providing certified protocol reviews
Replay’s Quality Assurance Program Benefits
For Management
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Ensures adherence to standards, procedures & policies
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Identifies areas to change or improve
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Improves staff retention & morale
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Establishes consistent employee evaluation & feedback
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Promotes service excellence
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Outsourcing QA allows you to ensure your evaluation and feedback remain a priority
For 911 Call-Takers & Dispatchers
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They receive feedback on ways they can improve performance.
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Their stress levels drop through consistent & transparent communication.
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QA helps management understand their daily challenges & implement solutions.
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Independent evaluators eliminate reviewer bias which can cause tension.
Quality Assurance Best Practices for Police, Fire, Medical, and Non-Emergency
Monthly review to spot trends & provide feedback for employee QI
Quality Assurance reviews for Call-Taking, Dispatch, & Administrative calls
Integrates with Priority Dispatch Aqua System providing certified Quality Assurance reviews.
Custom QA Forms, Reports, eCoaching & Dashboards
