Solutions

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Commited to Quality Committed to you!

ReplayQA is an independent QA service with highly qualified and experienced evaluators that will customize a QA Program for your unique requirements and standards. We will help pave the way to better training and boost performance of employees in your Contact Center.

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Best Practices for Police Fire, Medical, Non Emergency.

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Monthly review to spot trends & provide feedback for employee QI

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Review for Call-taker, dispatcher Admin Calls

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Integrates with Priority Dispatch Aqua System providing certified protocol reviews.

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CustomQA Forms, Reports, eCoaching & Dashboards

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Benefits of
Outsourcing QA

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    Unbiased Evaluation Process.

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    Prioritization of QA Process.

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    More timely performance feedback for call takers and dispatchers.

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    Analysis of trends.

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    Improve communication skills and adherence to SOP’S.

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    Reduce Turnover.

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    Operational cost savings.

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    Achieve accreditations and meet industry standards.

Qualifications Certifications & Experience

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    Level 4 CJIS Certification

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    FBI Security Addendum, Signed Replay NDA & HIPPA Agreement

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    Complete background checks

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    Minimum 3 years’ experience for all QAE’s

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    Supervisor and Manager level personnel

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    Advanced training on all of Replay’s software applications (QA form development, eCoaching modules, custom reports and dashboards).

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