Solutions
Commited to Quality Committed to you!
ReplayQA is an independent QA service with highly qualified and experienced evaluators that will customize a QA Program for your unique requirements and standards. We will help pave the way to better training and boost performance of employees in your Contact Center.
Best Practices for Police Fire, Medical, Non Emergency.
Monthly review to spot trends & provide feedback for employee QI
Review for Call-taker, dispatcher Admin Calls
Integrates with Priority Dispatch Aqua System providing certified protocol reviews.
CustomQA Forms, Reports, eCoaching & Dashboards
Benefits of
Outsourcing QA
-
Unbiased Evaluation Process.
-
Prioritization of QA Process.
-
More timely performance feedback for call takers and dispatchers.
-
Analysis of trends.
-
Improve communication skills and adherence to SOP’S.
-
Reduce Turnover.
-
Operational cost savings.
-
Achieve accreditations and meet industry standards.
Qualifications Certifications & Experience
-
Level 4 CJIS Certification
-
FBI Security Addendum, Signed Replay NDA & HIPPA Agreement
-
Complete background checks
-
Minimum 3 years’ experience for all QAE’s
-
Supervisor and Manager level personnel
-
Advanced training on all of Replay’s software applications (QA form development, eCoaching modules, custom reports and dashboards).
