ReplayQA is an independent QA service with highly qualified and experienced evaluators that will customize a QA Program for your unique requirements and standards. We will help pave the way to better training and boost performance of employees in your Contact Center.

Qualifications, Certifications & Experience

  • Level 4 CJIS Certification
  • FBI Security Addendum, Signed Replay NDA & HIPPA Agreement
  • Complete background checks
  • Minimum 3 years’ experience for all QAE’s
  • Supervisor and Manager level personnel
  • Advanced training on all of Replay’s software applications (QA form development, eCoaching modules, custom reports and dashboards)