Whether you are an agent, manager, director, executive or in resource planning, our software will provide you with a comprehensive dashboard customized to your needs displaying real time information so you can make timely, informed decisions.
- Executives: Long range and short term ‘What-if Analysis’ planning capabilities improve budgeting and annual hiring plan creation.
- Managers and Supervisors: Automation of complex tasks and robust reporting to manage intraday and long-range performance proactively.
- Agents: Easy self-scheduling and tracking with Web-based agent portal. Perform shift bids, trades and time-off requests. Set preferred media channel information delivery: Web pop-ups, SMS text, email and memos.
- IT: Benefit from a secure reliable platform with a broad range of proven ACD integrations, virtualized deployment options, and carrier-independent mobile support.
SOLUTIONS WE OFFER
NICE - NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companie
Priority Dispatch - Priority Dispatch Corp. is the leader in providing emergency dispatch protocol products as well as training and services. Priority Dispatch is the licensed distributor of the world’s leading emergency dispatch technology. The company’s flagship product, the call taking software ProQA, is currently used by more than 1,600 agencies worldwide, and emergency dispatchers employ Priority Dispatch System (PDS) to process approximately 70 million emergency calls annually.
HigherGround - HigherGround has been in business since 1973, specializing in critical communications logging and recording solutions. Their full-featured products transform data into actionable intelligence, enabling decisions with certainty to enhance operator performance, optimize operations and reduce costs.
Verint - Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. Our solutions help organizations make timely, effective decisions for improving enterprise performance and making the world a safer place.