Minimize liability risk and radically improve customer experience with the most effective and affordable call center recording, call center QA and workforce optimization solutions. Today’s contact centers must be equipped to complement customer self-help channels with swift and accurate personalized assistance to earn and maintain customer loyalty. Our solutions will equip you with powerful Contact Center Recording that deliver actionable insights and tools for effective Quality Assurance and real-time business intelligence. All products are PCI and HIPPA compliant.
- Secure Web based Search/Playback
- Incident Recreation
- Detailed Call Reporting
- Desktop Dashboards
- Evaluation Scorecards
- Redaction of Audio
- PCI Compliance
- Email Audio
- Customized Permissions
- Audit Trail
- Alarm Notification/Advanced Alerts
SOLUTIONS WE OFFER
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NICE
NICE - NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companie
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Priority Dispatch
Priority Dispatch - Priority Dispatch Corp. is the leader in providing emergency dispatch protocol products as well as training and services. Priority Dispatch is the licensed distributor of the world’s leading emergency dispatch technology. The company’s flagship product, the call taking software ProQA, is currently used by more than 1,600 agencies worldwide, and emergency dispatchers employ Priority Dispatch System (PDS) to process approximately 70 million emergency calls annually.
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Higher Ground
HigherGround - HigherGround has been in business since 1973, specializing in critical communications logging and recording solutions. Their full-featured products transform data into actionable intelligence, enabling decisions with certainty to enhance operator performance, optimize operations and reduce costs.
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Verint
Verint - Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence. Our solutions help organizations make timely, effective decisions for improving enterprise performance and making the world a safer place.