Minimize liability risk and radically improve customer experience with the most effective and affordable call center recording, call center QA and workforce optimization solutions. Today’s contact centers must be equipped to complement customer self-help channels with swift and accurate personalized assistance to earn and maintain customer loyalty. Our solutions will equip you with powerful Contact Center Recording that deliver actionable insights and tools for effective Quality Assurance and real-time business intelligence. All products are PCI and HIPPA compliant.
- Secure Web based Search/Playback
- Incident Recreation
- Detailed Call Reporting
- Desktop Dashboards
- Evaluation Scorecards
- Redaction of Audio
- PCI Compliance
- Email Audio
- Customized Permissions
- Audit Trail
- Alarm Notification/Advanced Alerts
