GET A FREE
Recording System
by contracting for a minimum of 1,200 QA evaluation’s annually.
GET A FREE RECORDING SYSTEM
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WE HAVE AN EXCLUSIVE OFFER FOR YOUR 911 CENTER
*Offer Expires December 31, 2024
QA Evaluations
Comprehensive monthly QA evaluations for your center.
Free Recording System
Get a free, fully integrated recording system for your 911 phone positions.
Redundancy
Rest easier knowing that you have a backup system in the event of a critical failure.
Tailored QA Program
Customized QA evaluations designed specifically for your center’s unique needs.
Real-Time Insights
Access instant feedback and detailed reports to improve performance.
Cost-Effective Solution
Save significantly on staffing costs by outsourcing QA evaluations.
Why choose our program
OPERATIONAL
SAVINGS
Our solution offers a budget-friendly approach to Quality Assurance, reducing the need for costly in-house evaluators. Get high-quality evaluations at a fraction of the cost. Operational savings can start at $28,294 and even more!
advanced
technology
Our recording system offers advanced tools for 911 centers, including integrated QA, reporting, real-time insights, and analytics. With NG911 and i3-ready technology, enjoy seamless integration and future-ready capabilities.
EXPERT
QA EVALUATORS
Our expert QA evaluators are highly qualified, certified independent contractors who meet all security requirements. With extensive experience in 911 operations, they deliver insightful evaluations that enhance performance and ensure compliance.
INDUSTRY LEADERS IN RECORDING & qa
Replay Systems has conducted hundreds of thousands of QA evaluations for 911 centers nationwide. Our team specializes in implementing recording solutions and designing tailored QA programs to enhance public safety operations.
How Our
QA Program Works
Initial
Consultation
We meet to understand your center’s specific QA needs and challenges.
Customized
QA Setup
Tailor QA forms, criteria, and processes to your center’s unique operations.
Seamless System Integration
Integrate QA with your existing systems like CAD, telephony, and recording.
Monthly
Evaluations
Perform consistent, unbiased evaluations based on your customized QA forms.
Real-Time
Reporting
Generate actionable reports with insights for immediate improvements.
Monthly
Reviews
Review performance trends and address key areas with your team.
Continuous
Improvement
Refine processes and provide ongoing support to maintain operational excellence.
What Our Clients Are Saying
Pasco County has partnered with Replay Systems for nearly two decades, we find Replay to be committed to customer service while also delivering a quality and stable solution. Replay is a company that works to treat its customers like part of the family, this means a great deal when selecting a vendor that can provide the high level of service necessary in Public Safety.
Jody Kenyon, ENP
Technical Support Manager-Public Safety Information Technology I Pasco County
One of the most painless experiences in a larger project. After discussing which one of the various options they had for us to choose from their experienced local technician expertly configured the system as needed and we were up and running with almost no service interruption.
The sales person did not pressure me into a single product. First he listened to what our needs were today then asked what we thought our needs might be in the future and provided a variety of options to choose from that would meet those needs.
Daniel T. Carroll - 911 Coordinator
Public Safety Communications Technician Walton County Sheriff’s Office
Support has never been anything less than impeccable. Prompt service and support from a dedicated group of technicians is priceless for a mission critical infrastructure.
The sales person did not pressure me into a single product. First he listened to what our needs were today then asked what we thought our needs might be in the future and provided a variety of options to choose from that would meet those needs.
Benjamin Bolin, CMCP - 911 Operations Manager
City of Alpharetta Department of Public Safety NG911 Emergency Communications Division
Replay Systems stood out – mainly with their commitment to offer above and beyond what we were seeking. After selecting Replay Systems, we noted the continued communication with their sales staff and contract team, the planning and smooth coordination for hardware/software installation/configuration and the excellent training provided by their training staff. We also utilize Replay Systems for quality assurance reviews and we are very pleased with their detailed feedback and knowledge. When we have any question or need, they quickly respond to all inquiries. We appreciate Replay Systems for their continued support and professionalism they provide to our agency.
Daniel Dunlap, 911 Director
Augusta, Georgia 911 Center
We have been a customer of Replay Systems since 2014 and have been pleased with their sales, installation, and support services. We have a great relationship with our local Replay technician and he is always very responsive to our needs. Whenever we have a special request, the Replay team works with the recorder manufacturer to make it happen. I would recommend the team at Replay Systems to anyone looking for a new partner for their recording system.
Seth Graham, Director of Technical Services
Hamilton County 9-1-1 Emergency Communications District
Illuminate 911: Recording designed for public safety
QA Module
Reporting
Automations
Redaction
Integrations
TECHNICAL INTEGRATIONS
and more...
Illuminate 911: Powered by HigherGround for Superior Reliability
Illuminate 911 is powered by HigherGround, a trusted leader in public safety technology with decades of experience since 1973.This robust partnership ensures that our system delivers high-performance recording, reporting, and quality assurance solutions with unmatched reliability.
- HigherGround’s expertise ensures seamless integration with your existing systems.
- Enables real-time monitoring, detailed analytics, and data security.
- Fully compatible with next-generation 911 technologies.
GET TIME BACK IN YOUR DAY WHILE SAVING YOUR AGENCY THOUSANDS OF DOLLARS
TAKE ADVANTAGE OF THIS OFFER
Explore extra promotional options for centers with different needs.
If you are already a Replay Systems customer we have a special offer for you.
