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Replay Systems Introduces New Managed Services to Public Safety Market

Fort Lauderdale, FL.; September 8, cheap nike nfl Jerseys usa 2015– Replay Systems, based in Fort Lauderdale, Florida, introduces Replay Managed Services (RMS), which consists of Replay QA, Replay Audio on Demand and Replay Consult.

Replay QA– Replay handles all or a part of your agency’s Quality Assurance evaluations with evaluators that are currently QA evaluators, trainers, supervisors or manager at their own PSAP’s. We have integrations to Priority Dispatch, and APCO QA evaluations are done faster and are more consistent to today’s standards. Training and coaching modules can be pushed out to call takers to improve future customer service.

Replay cheap nike nfl Jerseys usa Audio on Demand– Replay’s Team of CJIS certified agents will help manage and pull recordings for public information requests, internal reviews, incident management or any other reason a 911 audio call or radio nike nfl Jerseys cheap transmission is needed.

Replay Consult– Replay’s QA team will come on site and help your team plan, design, and execute a QA program specifically designed to Authentic T.J. Jones Jerseys your needs and standards.

Replay Systems has always been at the forefront and leading the way with innovative products and services for public safety for almost 20 years. Replay has deployed thousands of recording solutions since inception, and has led the industry in customer service. Our customers tell us every day that manpower, data management and time are some of the biggest obstacles they face day in and day out.

As Replay enters its’ 20th year, we are here to help you meet the high demands of operating a Public Safety communication center even more. We are proud to introduce Replay Managed Services. The innovative services now go beyond Authentic Deshaun Watson Jerseys just selling and servicing recording solutions, but leverages our years of experience in creating QA programs, training, data capture, and other beneficial services that demand manpower and time.

“Public Safety communication technology has made modest improvements in the past 20 years, while technology in the commercial market exploded. Next Generation 911 nike nfl Jerseys cheap (NG911) will enhance the 911 system to create a faster, more nike nfl Jerseys cheap nike nfl Jerseys usa china flexible, resilient, and scalable system that allows 911 to keep up with communication technology used by the public. However, this all comes with a price tag. Elected officials don’t want to raise taxes to cover the cost, so agencies are going to be asked to do a lot more with similar budgets”, said Scott Hurley, CEO of Replay Systems.

“A few years ago we started offering Replay QA to our existing customers, mainly because they wanted to do QA but just did not have the manpower nor the time”, says Eddie Guererri, Vice President of Replay Systems. “Many of them had the best intentions of using the software and/or starting an in house QA program, but did not have the needed resources to do it right. Replay Consult can help build that nike nfl Jerseys china program, and Replay QA can complete the program at Steve McLendon Youth Jerseys about half the cost of hiring full time employees.  We also found through our customers that they regularly fall behind on public information requests for 911 audio recording, again it was about manpower, and being asked to do more for less. Replay Audio on Demand fills that void, with unique tools and practices to get the work done right and on time.”

About Replay Systems

Since 1996, Replay Systems has been supplying cutting-edge audio recording systems to nike nfl Jerseys cheap enhance call center and public safety center systems. Replay has built its reputation by providing outstanding direct service and support 24 hours a day, 7 days a week, 365 days a year for recording technology in critical applications. Our ability nike nfl Jerseys china to offer custom recording solutions from top manufacturers, along with excellent service and support is what separates us from the competition.

Our company provides all customers with the very best technologies and services for the replay and analysis of voice, screen, and multimedia interactions critical to their business. Replay has sold, installed, and supported thousands of voice and data recording systems across all types of call center markets.

With Replay, you will receive unsurpassed excellence in customer service, training and support. Our knowledgeable account managers, experienced certified technical specialists and project managers will work with you to develop a call center or Next Gen 911 Recording Solution that exceeds your expectations and has the flexible capacity to grow and change with your organization.

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