The award-winning Prioriti Interactions Suite can provide your agencies with any of the following tools for replay and analysis of voice and data interactions:
Scenario Recreation leverages advanced search criteria, so that you can search multiple recording systems and multiple channels of archived interactions to construct an accurate, sequential recreation of events. Searches may be conducted by any data available, including user group, user ID, radio ID, alias, time, date, duration, ANI/ALI and channel, to name just a few.
Prioriti Dashboard is an interactive, multi-view application that collects, consolidates, and presents real-time and historical data from multiple systems and sites, delivering critical performance information in a timely manner for each user.
With Prioriti Recall, public safety call takers and dispatchers can instantly playback their most recent calls or radio transmissions with the click of a mouse.
Prioriti Evaluator offers easy creation of assessment forms to evaluate call takers, dispatchers, or entire scenarios recreated from recorded interactions.
Using Prioriti Trainer, you can efficiently and effectively train and coach dispatchers and call takers using dynamic, rules-generated training courses, tests, and quizzes. You can measure, track, and report - generate comprehensive reports, develop report cards, and track the effectiveness of your training. Deliver multimedia training sessions to call taker/ dispatcher desktops including training flashes, compliance bulletins, pre-shift announcements - rules driven or scheduled training can be sent to desktops at any time and completed when call takers/dispatchers are not on duty. View test scores in real-time and both you and your call takers/dispatchers can benefit from continuous real-time performance updates.
Prioriti Messenger enables you to send out scheduled or immediate messages directly to the desktops of specific call takers or to all your call takers/dispatchers. Messages can scroll or stay permanently displayed for a predetermined period of time or until actively removed by a supervisor. This messaging tool is also an excellent method of building a sense of community and motivating staff as you publish news of promotions and successes throughout the center.
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