Leveraging open standards and non-proprietary hardware, the Activ! Voice recording solution integrates into your existing network infrastructure and allows for streamlined maintenance. The software-based solution can be configured to integrate with your CRM or business systems, giving you the freedom to select the most efficient, convenient method to access both your customer information and your recorded customer interactions from one interface. With the adaptable Activ! Voice recording system, you can continuously build upon your initial investment and migrate to future technologies as your needs evolve.
-Reliably record 100 percent of call, and data interactions in single or multi-site environments of any size.
-You decide what to retain and for how long by implementing flexible, intelligent business rules.
-Count on the industry's most resilient, reliable solution - choose from a wide variety of robust, fault-tolerant configurations.
-Enjoy unsurpassed efficiency and ROI! The unified platform supports virtually any PBX - digital or analog, TDM or VoIP, individually or blended - with a unified interface and industry standard file formats.
-Easy transition from traditional to VoIP - no need for a complete system change-out. Migrate to VoIP recording at your own pace.
-Access VPI systems directly or transparently via your other business or telephony applications open APIs enable any level of customization and integration.
-Gain valuable insights and intelligence from your recorded data immediately! Benefit from instant, automated delivery of recordings and key metrics for analysis by leveraging the unique, real time solutions available within VPIs tightly integrated Activ! Performance Suite" including enterprise-level business analytics, quality assurance, speech analytics, customer surveying, performance management, automated coaching and workforce management.
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