The NICE Interaction Analytics solution provides accurate, quantifiable business information, allowing enterprises to efficiently derive business decisions from customer interactions. It offers mass analysis of interaction content, automatic categorization, trending and root-cause analysis of multi-dimensional customer interaction data.
Using outstanding new technologies such as Advanced Speech Analytics, the NICE Interaction Analytics solution provides valuable information based on keywords, call flow, and mood and emotional parameters, on both the customer and agent side of an interaction.
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