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Evaluation Application
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The CyberTech Evaluation Application is a quality and efficiency monitoring solution. The system combines call and screen recording with an evaluation application in a single integrated solution that can play a major role in improving customer service in call centers of every size. The CyberTech Recording Solution offers a flexible range of recording options using an unlimited number of channels in analog, digital and Internet Protocol (IP) telephony environments. It can be used standalone for single site recording, or as server/satellites for distributed and enterprise-wide recording on multiple locations while being centrally managed. Recorded audio and screens can be played back together with the evaluation form in one web-based application, to identify where and how contact centre performance can be improved.
The Evaluation Application has the following features:
- One integrated application for Voice Recording, Screen Recording and Evaluation.
- Simple creation of project campaigns, evaluations and reports.
- Evaluate and add additional remarks to a call in the same window.
- User friendly application and familiar "look and feel" to CyberTech Recording users.
- Low cost of implementation due to the compatibility with standard hardware and software.
- Evaluation Forms with configurable sections, questions and answer types.
- Forms and Sections can be shared among users.
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