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VoIP Recording
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VPI's IP Recording solutions are compatible and integrate with industry leading VoIP Telephony platforms, including Avaya, Cisco Systems, Mitel, Nortel and others. Through collaboration with major Voice Over IP telephony solution developers, VPI ensures that its clients are able to effectively leverage VoIP recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks, supporting transition from legacy PBX systems to the new ROI boosting Voice Over IP telephony-based solutions.
IP Recording Solution Highlights
-Ready migration path to Voice Over IP telephony to gain total cost of ownership savings due to less expensive calling rates.
-IP recording can be implemented in enterprises with combined Voice Over IP and circuit-switched telephony networks, preserving your organization's investment in traditional ACDs/PBXs.
-Accommodates all forms of communication taking place on a Voice Over IP network, including voice, email, Web chat and collaboration as well as agent desktop activity.
-Integration with VPI's Activ! Suite of products for customer experience management, including Activ! View Desktop Screen Capture and Activ! IQ Call Center Quality Monitoring technologies.
The combined solution delivers special features to include:
-Keep/delete calls as they are recorded
-Combine on-demand start and stop VoIP recording with VPI's full-time
-IP Recorder
-Custom applications
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Download Brochure
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