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Prioriti Trainer
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Key Benefits of Dispatcher Training Software:
-Boost morale while empowering call takers/dispatchers to proactively improve their performance.
-Deliver multimedia training sessions to call taker/dispatcher desktops including training flashes, compliance bulletins, pre-shift announcements.
-Rules driven or scheduled training can be sent to desktops at any time and completed when call takers/dispatchers are not on duty.
-Author and embed quizzes easily and quickly.
-Continuous real-time performance updates for you and your call takers/dispatchers.
-View test scores in real-time.
Prioriti Trainer" course content can be launched from completely customizable Prioriti Trainer dashboards. Courses are placed in dashboards on separate consoles where a manager may schedule training for particular call takers, (or a rule configured by a manager can automatically trigger call taker coaching for a specific call taker or group of call takers.) Prerequisites can be enforced to ensure courses are completed in a logical order.
With Prioriti Trainer", managers can embed quizzes and surveys into call taker training content to get immediate feedback and evaluate call taker performance. Managers can see call taker test scores and develop and deliver report cards for proactive management. Prioriti Trainer enables managers to then send targeted training based on the evaluation reports of those interactions. By targeting the right training to the right person at the right time, call takers will offer improved service - heightening customer satisfaction and ultimately increasing productivity.
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