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Nice Perform
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The power of NICE Perform lies in the unique synergy between NICE's advanced technology components.
NICE Perform can capture and store all calls as required, and the unique NICE technology stores digitalized voice recording in a highly efficient manner, making rapid identification and retrieval simple and inexpensive.
NICE Perform is fully integrated with Microsoft .NET client-server technology, reducing overheads, improving response time and easing the installation of updates and new versions.
NICE Perform's audio analysis capabilities are the most advanced and accurate available, allowing word spotting, emotion detection, and voice analysis.
NICE Perform works in traditional, hybrid and VoIP environments.
The aggregation of the various tools and technologies included in NICE Perform allow users to find and utilize the insights hidden in the enterprise's unstructured data. the enterprise has.
NICE Perform includes a complete set of Web-based tools to extract, process, analyze and effectively visualize information from customer interactions on a large scale. The information gathered through:
-Sophisticated mining rules
-Analysis engines
-Call flow events
-Agent screen-activity
-Customer surveys
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