Customer Support
Replay Systems offers a range of voice logging support plans to ensure that you receive the greatest value on your investment. From answering general hardware and software questions by phone, to managing complex technical issues with the assistance of an on-site engineer, Replay Systems is here to help you get the most from your voice and data recorder. Replay Systems is the expert in servicing NICE, Dictaphone, Racal, Thalas, A-VOX Solutions, VPI, Zetron, Futurenet, Spectracom and RTAS Solutions.

Level	Description
1	Telephone only (24X7)
2	Telephone support plus parts (On-site service charges apply)
3	Telephone support plus and onsite support - Mon-Friday(9am-6pm)
4	Telephone support plus and 24 x 7 onsite support

Time and Material Service
Customer not subscribing to an Assured Performance Plan can receive call recorder service from Replay Systems on a Time and Material basis. All labor, parts and any related expenses will be charged to you. The fees will be specified at the time of the call. Time and Material service calls do not have a guaranteed response time.

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Consulting
Due to our unique and varied offering of telephone and radio logging solutions, Replay Systems will meet with you prior to a sale and assess the needs and wants of your company. We will work with you to ensure that you choose the logging solution that will bring you the most satisfaction at the most competitive price. Our Consulting Services are free of charge and include a full survey of your premises as well as an evaluation of your existing voice logging equipment.

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Project Management
Replay Systems’ Project Management Team is made up of knowledgeable professionals, whose goal is to ensure the proper implementation of your call, radio and data logging solution.

Once a Purchase Agreement is signed, the Project Management Team takes over. Sales Engineers help design the call recording system through site visits with you. The Installation Team stages the call recording system before final installation at your site. After final system checks and testing, you will receive expert training for your personnel so that use of the call recording system can commence immediately. Overseeing the whole operation is, of course, the Project Manager.

The Project Manager is responsible to ensure that a productive atmosphere is established and maintained. This effective working relationship will allow for a smooth implementation that is guaranteed to meet and exceed your expectations.

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Solutions Installation
Replay Systems’ call logging recorder installation team is dedicated to ensuring a quick and successful implementation of your voice recording solution.
Replay Systems’ offers:

• Certified recorder installers with a combined total of 350+ years installation experience.
• A team that is reliable, courteous and on stand-by in your region.
• Maximum uptime for quick and successful implementation of your voice recording system.
• Rapid and smooth integration with your other systems.
• On-the-job training during recorder installation, providing you with an essential knowledge foundation.
• Remote installation of, and support for, recorder upgrades.

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Onsite and Offsite Training
Replay Systems’ education specialists make sure customers master both the big picture and the small details to optimize their call logging solution.
Replay Systems training services offer:

• Call logging user manuals on CD
• On site training for all call logging system users and administrators
• Specialized training for administrators on various applications, upkeep and trouble shooting
• Follow up training via Webinar—per request and schedule.

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