Workforce Management

Whether you are an agent, manager, director, executive or in resource planning, our software will provide you with a comprehensive dashboard customized to your needs displaying real time information so you can make timely, informed decisions.

  • Executives: Long range and short term ‘What-if Analysis’ planning capabilities improve budgeting and annual hiring plan creation.
  • Managers and Supervisors:  Automation of complex tasks and robust reporting to manage intraday and long-range performance proactively.
  • Agents: Easy self-scheduling and tracking with Web-based agent portal. Perform shift bids, trades and time-off requests. Set preferred media channel information delivery: Web pop-ups, SMS text, email and memos.
  • IT: Benefit from a secure reliable platform with a broad range of proven ACD integrations, virtualized deployment options, and carrier-independent mobile support.

workforce-management