PALO ALTO, Calif., Sept. 6, 2012 – Autonomy, an HP Company, today announced that VPI, a global provider of workforce optimization solutions, will embed Autonomy’s Intelligent Data Operating Layer (IDOL) in its speech and multichannel analytics solutions.

The VPI Empower and VPI Empower 911 workforce optimization solutions will leverage IDOL’s unique ability to recognize and act on concepts and patterns in all forms of data. By automatically understanding the meaning within massive volumes of human information – including phone conversations, chats, emails, documents, social media, video, images, and websites – VPI customers can act much more quickly, decisively, and effectively.

Combining Autonomy IDOL with VPI’s context-directed interaction analytics gives enterprises and public safety organizations a more accurate and comprehensive understanding of all their communications activity. All calls to a help desk or emergency center can be automatically classified using VPI's desktop analytics, which tags valuable data and events from CRM, ERP, CAD, helpdesk and other applications to recorded communications, to provide precise context of the conversations. This allows organizations to provide better and faster customer service and patient care. Managers can also apply speech analytics to any category of interest—such as repeat calls, high value sales, account cancellations or security breaches—increasing speed and accuracy of their search and analysis without having to listen to all calls.

"VPI is committed to providing solutions that enable organizations to leverage the powerful benefits of speech and multichannel analytics," said Mike Mercadante, chief technology officer, VPI. "Together, VPI and HP technology offers clients an easy way to uncover valuable insights from their vast amounts of unstructured audio and operational data to rapidly resolve the problem areas that have the most significant impact on quality, performance and compliance."

 "Organizations today struggle with how to comprehend massive volumes of unstructured data, and nowhere is this more critical than in the call center and the emergency center," said Michael Chang, senior vice president, OEM and Strategic Accounts, Autonomy, an HP Company. "Teaming up with VPI demonstrates yet another powerful way in which IDOL can be applied to help organizations succeed in the human information era."

It is crucial to monitor the quality of emergency communications to reduce problems, limit liability and improve performance. The goal with Quality Assurance (QA/QI) is to objectively evaluate telecommunicator call processing and the ability to navigate through CAD and mapping systems.

The QA process should not be perceived as punitive nor stifling -- the goal is to reinforce positive performance, while correcting any deficiencies. Call takers and dispatchers have an innate desire to do a good job, and efforts should be taken to not destroy that internal motivation. QA works best when delivered in a score-based, proactive, supportive and educational form that is well understood by all participants.
 

Philadelphia, Pennsylvania-VPI and Replay presented “Best Practices in Next Generation 911 Incident Recording and Quality Assurance” at the 2011 APCO International Conference in Philadelphia this month. Presenters included Patrick Botz, VPI’s Director of Workforce Optimization and Eddie Williams, ENP, Replay’s Public Safety Market Development Manager.

Framingham, Mass. – May 23, 2011 – Rave Mobile Safety, a leading provider of safety software solutions including Smart911, today announced that the Nashville Emergency Communications Center is the recipient of The IACP/iXP Excellence in Technology Award, in the Excellence in Law Enforcement Communications and Interoperability category. The category recognizes implementations of technology that improve mission critical voice communications, interoperability, as well as information and data sharing solutions. Nashville Emergency Communications Center was recognized for its use of Smart911, which enables citizens to enter personal safety information online, which is then automatically transmitted to a 9-1-1 call taker when 9-1-1 is dialed. This software dramatically improves emergency outcomes, and can help save lives.

Trade-In, Upgrade & SAVE with Replay! Trade-in your old Voice Logging equipment and receive $150 credit per channel plus more. Contact us today for more information!

Replay is excited to announce that Majuda Corporation has developed an industry first compliant Call Recording and quality management appliance that can be set-up in minutes and is unbelievably easy-to-use.

Replay Systems, Inc (Replay) today announced that Orange County 911 has signed a contract with Replay to replace all voice logging equipment with the advanced recording, quality assurance and real-time reporting solution from VPI. The new VPI system will enable Orange County 911 to reliably and securely capture, manage and share critical incident information and provide insights to optimize workforce efficiency. Replay will continue to provide first rate public safety service on all VPI systems throughout Orange County.

W. Edwards Deming once said, "Quality is everyone's responsibility." This is especially true of the public safety answering point (PSAP) environment, where many different individuals and technologies must work together for a common cause -- to serve the public. As the initial point of contact and central hub of all communications, it's absolutely crucial for call takers and dispatchers to perform well on a consistent basis -- lives depend upon the speed and accuracy of their actions. In the PSAP environment, a strong and thorough quality assurance (QA) process is gradually being recognized as an essential component in the ongoing quest for performance and productivity improvements.

Here at Replay our certified sales team specializes in finding out what your specific needs are and strives to exceed them! We make sure to offer the best solution to meet those needs and help you make the best decision for your company. Many new products and new releases have been introduced in 2010. Ask your sales representative how you can benefit and they will show you the most cost-effective strategy in implementing the latest technology at your site. Do you need a new recorder or do you simply need to upgrade your software?

Digital Speech Systems and Replay Systems, Inc (Replay), a lead recording vendor of call logging and quality monitoring systems, announced a strategic partnership agreement with Replay to distribute Digital Speech Systems WinVCL call logging and call recording solutions nationwide.

Majuda™ Corporation (Majuda), a leader in the development of innovative and affordable Enterprise Call Recording, Quality Assurance and Reporting software, and Replay Systems (Replay), one of the United States' largest independent providers of market leading Call Recording Solutions, today announced a formal reseller partnership to distribute Majuda's innovative range of Call Recording Software. Under the agreement, Replay's customers will benefit from one of the industry's lowest "total cost of ownership" solutions as well as its first to market "Pro-active Remote Site Monitoring System" Majuda™ Alert.

Rave Mobile Safety, a leading provider of software solutions for individual, group and public safety, and Replay Systems, one of the largest independent providers of market leading call recording solutions, today announced a national sales & distribution partnership for Rave's patented, award-winning Smart911 solution. Smart911 is a software solution that allows citizens to enter important safety information online, and have that information automatically displayed to 9-1-1 operators if and when an emergency occurs. This partnership enables Replay Systems to sell and distribute Smart911 to 9-1-1 centers nationwide.