Whether you are a financial institution looking for compliance recording, or a contact center looking to gain insight into customer satisfaction and employee efficiency, Replay Systems provides Live Monitoring and Call Recording Solutions for your Contact Center.

Our solutions provide interactions recording, quality management, performance management, agent coaching, and speech analytics.

These non-proprietary systems provide for the following needs:

• Accurate capture of voice and screen interactions
• Total recording for liability, recording on demand and random selection of calls based on advanced -criteria (such as call duration, VDN, dialed number)
• Integrated coaching module that delivers coaching packages to a call center agent’s desktop.
• Call recording solutions using VoIP, traditional telephone or hybrid communications technologies.
• Advanced reporting capabilities

Click Here for a complete list of Contact Center solutions

Open standards technology and Commercially-Off-The-Shelf hardware to provide maximum reliability, simple maintenance and upgrades, unlimited expandability, and seamless integration with your existing and future technologies. Scalable from four to an unlimited number of recorded channels. Non-proprietary files for easy record distribution and integration. Easily migrateable from traditional to VoIP telephony recording. Self maintaining - no servers required for host processing One-click replay of last call. Stealth screen recording - undetectable by your agents. Ability to Collect, process, and present consolidated telephony, performance, and business metrics in real or near-real time, to maximize performance and accountability

CLICK HERE for more information.

Other Services
CONSULTING SERVICES Replay also offers Design, Analysis, Project Implementation, Support and Learning Services for your voice recording needs. CLICK HERE to contact us.	SMALL BUSINESS SOLUTIONS For businesses looking to record 1 to 4 lines in a non-mission critical environment, Replay Systems sells Vidicode Desktop Recorders. CLICK HERE for more information.